Module Descriptions – Customer Relationship Handling Grid Method

LOGIN:

           This includes Administrator and User login. There will be a username and password to login into system to use all the facilities.

CUSTOMER PROFILE:

         This module is helps to gives the details about Customer details, Name, Address, contact number, payment details etc….

EMPLOYEE PROFILE:

          This module is helps to gives the informations about the employee details like designation, date of joining, salary etc.

PRODUCT SPECIFICATION:

          Product photo copy with complete specifications are present in this module. Customer can easily know about the product information.

COMPLAINT REGISTRATION:

           This module is helps to gives the details about the customer complaints registration.

GENERAL SOLUTION:

              This module is helps to gives the solution of the different types of customers complaints

CUSTOMER COMMUNICATION:

The complete log file is maintained from the beginning of the customer service call. This call transactions updated time to time to know the progress of the service till the solution to the customers.

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